WebRTC Demo (AutoDial Fix)

Total Agents

Online Agents

Offline Agents

Agent Management

Agent	Username	Role	SIP	RR Order	Status	Created	Actions

No agents yet. Click "Add Agent" to create one.

Campaigns

Name	Status	Actions

No campaigns yet

Quick Dial Contacts

Name	Phone	Color	Order	Actions

No quick dial contacts yet

Disposition Management

Name	Color	Category	Order	Active	Actions

No dispositions yet

Call Scripts Management

Name	Campaign	Active	Created	Actions

No call scripts yet

Tip: Monitoring will auto-connect you to calls when you use Listen, Whisper, or Barge.

Floor Map - Agent Monitoring

Live

Empty/Offline

Preparation/Paused

Ready Mode

On Call

Monitoring

Total Calls

Flagged Calls

Evaluated Calls

Average Score

Quality Monitoring

Date	Agent	Phone	Duration	Disposition	Recording	Flagged	Score	Actions

No calls found for quality review.

Team 0

Quick Actions

Call Script

Select a script above to view

Contact Information Time zone: +0

First Name:

Last Name:

Phone Number:

Email:

Alt. Phone:

Address:

City:

State:

Zip Code:

Country:

Profile

Campaign:

Medicare Part A&B:

Interest:

Birth Date:

Gender:

Veteran:

Household Income:

Household Size:

Notes:

Transfer Call

Transfer to Agent:

Or enter number:

3-Way Call

Add a third participant to create a 3-way call. The original caller will stay on the line.

Third Party Number:

Setting up conference...

3-Way Call Active!

Participants:

You (Agent)
Original Caller
Third Party

Incoming Call

+1-555-123-4567

Incoming call

Auto-skip in 15 seconds

Step 1. Select a call result

Transfer to:

Step 2. Confirm follow-up settings:

Save in:

Callback time:

Use calendar

Step 3. Add notes (optional):

Call Script

Select a script above to view

Call History

Time	Number	Direction	Status	Disposition	Duration

All Dispositions

Date/Time	Agent	Phone Number	Direction	Disposition	Duration	Notes	Actions

Edit Notes

Call Notes:

Add Note

Existing Notes:

Your Note:

Agent Name

Station 0

Call Management

Listening to this agent

Session Info

Agent Status Ready

Caller -

Agent Stats

Logged In At -

Time in Status -

Total Pause Time -

Screen Share - Agent

Waiting for agent to share screen...

Screen Share

Screen Share Request

Admin wants to view your screen

An administrator is requesting to view your screen for monitoring purposes.

My Leads

Name	Phone Number	Actions

Lead Information

Name:

Number:

Notes:

Monitor Agent

Agent Name

Ready

+1234567890

Add New Agent

Display Name

Username

Password Leave blank to keep existing password (for edit)

Role

SIP credentials enable individual call routing. Create these in your Telnyx Mission Control portal under Credentials.

Telnyx SIP Username From Telnyx Credential Connection

Telnyx SIP Password Leave blank to keep existing (for edit)

Round Robin Order Lower numbers are called first. Agents with the same number are ordered by ID.

Confirm Delete

Are you sure you want to delete ?

This action cannot be undone.

Add Campaign

Campaign Name

Description

Status

Add Quick Dial Contact

Contact Name

Phone Number

Button Color

Preview

Sort Order Lower numbers appear first

Add Disposition

Disposition Name

Button Color

Preview

Add Call Script

Script Name

Campaign (Optional) Link this script to a specific campaign

Script Content

Active

Call Recording

Phone: -

Agent: -

Download

Quality Evaluation

Call Details

Phone: -

Agent: -

Date: -

Duration: -

Recording

No recording available

Call Transcript

No transcript available

Overall Score: 50/100

Category Scores (1-10)

Greeting: 5

Product Knowledge: 5

Communication: 5

Problem Solving: 5

Closing: 5

Compliance: 5

Strengths

Areas for Improvement

Comments

Flag this call for review

Flag Reason

Dial Pad

2ABC

3DEF

4GHI

5JKL

6MNO

7PQRS

8TUV

9WXYZ

Calling...

+1234567890

Ringing...

Cancel Call

Unknown Caller

+1234567890

Incoming call...

Quick Transfer

= Online Agents

Caller

+1234567890

00:00

3-Way Call Active

You

Caller

3rd Party

Calling...

Connection Controls

Production